Citrix delivers optimization for desktop-based Microsoft Teams using Citrix Virtual Apps and Desktops and Citrix Workspace app. Step 1: Check If Microsoft Teams Launched in Optimized Mode; Step 2: Check If the Microsoft Teams Device Settings Show the Local Device Names from the Client.
 
 

MS Teams Audio/VideoOptimization – Accops HyWorks Knowledge Center – Minimum Supported Horizon Client Versions

 

The following diagram describes the flow of data between the various components of the Microsoft Teams optimization feature in Horizon. Figure 1: Microsoft Teams Optimization Flow. Horizon supports audio, video, and screen-sharing offload to the local endpoint on Windows, Mac, and Linux platforms.

Below is a list of the minimum supported versions for each platform. For a complete list of features supported on each platform, see the product documentation topic for the version of Horizon that you are using. Note : For Horizon documentation references, we will be using Horizon 8 product documentation links throughout this guide. X and later. Microsoft also turned on the service on their side on August 11, To take advantage of the offload capability, you must use Horizon Client for Windows or later, Horizon Client for Mac or later, or Horizon Client for Linux or later.

The Media Optimization for Microsoft Teams group policy setting must be enabled in the virtual desktop. Web browser media offload is supported with the Browser Redirection feature.

See Configuring Browser Redirection for support details. This section briefly lists the system requirements for both the client and the virtual desktop when using the Media Optimization for Microsoft Teams feature.

Client system for OSes supported with a specific release, see the appropriate Horizon Client release notes. You can see the setting if you select Customize installation in the installer. Double-click the.

If you are using the installation wizard, you can see that the Media Optimization for Microsoft Teams option is selected, as shown below. Media Optimization for Microsoft Teams is also installed by default in the Horizon Agent, but it is controlled with a GPO, which is not enabled by default. After setting this policy, you must log out of the Horizon desktop for the GPO policy to take effect.

Horizon Agent must be installed before Microsoft Teams. If the order is reversed, then on first run, Microsoft Teams does not detect Horizon Agent and caches an environment value that indicates the feature is running on an unsupported remote desktop. This results in Microsoft Teams never supporting the Media Optimization feature unless the cache is deleted. To avoid this issue, be sure to install Horizon Agent before you install Microsoft Teams. Then, on first run, Microsoft Teams detects Horizon Agent and caches the correct environment value, which verifies that the feature is running on a supported remote desktop.

As described in the overview of this guide, there are significant advantages to running Microsoft Teams in optimized mode. However, as you are planning your implementation, keep in mind that end users who are not running supported Horizon Client versions Horizon Client or later for Windows, Horizon Client or later for Mac, or Horizon Client or later for Linux will not be able to take advantage of this feature. They will not, however, go back to running the full client in the virtual desktop because the GPO has set Microsoft Teams to offload audio and video to the client.

Those users will instead run in fallback mode. A user can check if Microsoft Teams is running in optimized mode, fallback mode, or natively no optimization in the virtual desktop. Audio and video quality may be reduced. Talk to your IT admin. If you enable the optimization GPO in the virtual desktop, these clients, although not officially supported, will begin implementing offload. The bugs we found in these clients during beta testing are fixed in Horizon Client for Windows version or later for Horizon 8 or Horizon Client for Windows 5.

VMware strongly recommends using the officially supported versions. For beta testing, VMware published the Horizon Client beta installer for Mac via the beta portal that supports optimization.

VMware recommends that you use the officially supported version, Horizon Client or later for Mac, to get the latest functionality and bug fixes for the Mac client. Similarly, VMware published a beta version of Horizon Client for Linux that supports optimization via the beta portal. VMware recommends using the officially supported version, Horizon Client or later for Linux, to get the latest functionality and bug fixes for the Linux client. The ports described on that page are required to be opened on the client device.

Note : The usual Horizon ports are also required, as detailed in the following documents:. Some organizations might require that the process name of the Teams Optimization Pack be added to a firewall allowlist, to allow communication to the Microsoft Teams Cloud server.

The process name is vmware-remotemks. This is a Microsoft restriction. In certain low-powered clients, users may want to turn off software acoustic echo cancellation to reduce CPU usage. In most cases, VMware recommends using the default configuration, which is designed for optimal audio experience. But if you are having issues with echo, software acoustic echo cancellation can be configured by using a GPO on the Horizon Agent or by setting a registry key on the Horizon Client.

Note that this configuration is only supported on Windows Clients. After setting this policy, you must log out of the Horizon desktop for the GPO policies to take effect. This configuration can also be applied on the Horizon Client for Windows device by setting the following registry key:. To troubleshoot, start by checking whether Microsoft Teams launched in optimized mode and whether the correct local client device names are being picked up.

If so, you can check whether the Microsoft Teams redirection plugin has been installed and check the logs to verify that optimization has been enabled. Procedures for these tasks are described in the following sections:. Figure 9: Version Box for Microsoft Teams. If the registry key is not set, follow the installation guidance for Horizon Agent, as described in Horizon Agent Installation and Configuration.

Also note that you need to log out of the Horizon desktop for the GPO policies to be applied. In the virtual desktop, restart Microsoft Teams to ensure that the correct settings have been applied by the Microsoft Teams client. We have seen issues in Microsoft Teams where incorrect flags get applied. Restarting Teams ensures that the correct flags are pulled in and applied.

Quit the Microsoft Teams application. This will force Microsoft Teams to reload its cache, which may have contained outdated values related to the environment. To ensure that Microsoft is not detecting a conflicting Citrix Agent installation on the desktop, review the Microsoft logs. Instructions for collecting Microsoft logs are provided in the Microsoft documentation topic Use log files to monitor and troubleshoot Microsoft Teams. In Microsoft Teams, click the ellipsis points … next to your profile picture at the top, and then select Settings and go to the Devices section.

Under Audio devices , you should see the local headset names in the Speakers and Microphone drop-down lists. Figure Device Settings for Microsoft Teams. If you see the local device names in the Microsoft Teams device settings, then Microsoft Teams optimization has been enabled in your environment.

Check if html5Server. If you do not see html5server. If you still do not see html5server. We recommend you make sure to update Teams at least once a month. To learn more about deploying the Teams desktop app, check out Deploy the Teams desktop app to the VM. If you’re using a version of the Remote Desktop client for macOS that’s earlier than If you’re using the client for the first time and already have version After installing the WebSocket Service and the Teams desktop app, follow these steps to verify that Teams media optimizations loaded:.

If media optimizations loaded, the banner will show you Azure Virtual Desktop Media optimized. If the banner shows you Azure Virtual Desktop Media not connected , quit the Teams app and try again. If media optimizations loaded, the audio devices and cameras available locally will be enumerated in the device menu. If the menu shows Remote audio , quit the Teams app and try again.

If the devices still don’t appear in the menu, check the Privacy settings on your local PC. Disconnect from the remote session, then reconnect and check the audio and video devices again. To join calls and meetings with video, you must also grant permission for apps to access your camera.

Using Teams in a virtualized environment is different from using Teams in a non-virtualized environment. For more information about the limitations of Teams in virtualized environments, check out Teams for Virtualized Desktop Infrastructure. For Teams known issues that aren’t related to virtualized environments, see Support Teams in your organization.

To contact Microsoft Teams support, go to the Microsoft admin center. Customizing a host pool’s Remote Desktop Protocol RDP properties, such as multi-monitor experience or enabling microphone and audio redirection, lets you deliver an optimal experience for your users based on their needs.

Enabling device redirections isn’t required when using Teams with media optimization. If you’re using Teams without media optimization, set the following RDP properties to enable microphone and camera redirection:.

To learn more, check out Customize Remote Desktop Protocol properties for a host pool. Skip to main content. This browser is no longer supported. Download Microsoft Edge More info. Table of contents Exit focus mode.

 

Microsoft teams vdi optimization

 

System requirements. Technical overview. Active Directory. Delivery methods. Network ports. Adaptive transport.

ICA virtual channels. Double-hop sessions. Install and configure. Prepare to install. Microsoft Azure Resource Manager cloud environments. Citrix Hypervisor virtualization environments. Microsoft System Center Configuration Manager environments. VMware virtualization environments. AWS cloud environments. Google Cloud environments.

Nutanix virtualization environments. Install core components. Install VDAs. Install using the command line. Install VDAs using scripts. Create a site. Create machine catalogs. Manage machine catalogs. Create delivery groups. Manage delivery groups. Create application groups.

Manage application groups. Remote PC Access. Publish content. Server VDI. User personalization layer. Remove components. Upgrade and migrate. Upgrade a deployment.

Security considerations and best practices. Delegated administration. Manage security keys. Smart cards. Smart card deployments. Pass-through authentication and single sign-on with smart cards. FIDO2 authentication. App protection. Virtual channel security. Federated Authentication Service.

Generic USB devices. Mobile and touch screen devices. Serial ports. Specialty keyboards. TWAIN devices. WIA devices. HDX 3D Pro. Text-based session watermark. Screen sharing. Virtual display layout. Audio features. Browser content redirection. HDX video conferencing and webcam video compression. HTML5 multimedia redirection. Optimization for Microsoft Teams. Monitor, troubleshoot, and support Microsoft Teams. Windows Media redirection.

General content redirection. Client folder redirection. Host to client redirection. Bidirectional content redirection. Generic USB redirection and client drive considerations. Printing configuration example. Best practices, security considerations, and default operations. Printing policies and preferences.

Provision printers. Maintain the printing environment. Work with policies. Policy templates. Create policies. Compare, prioritize, model, and troubleshoot policies. Default policy settings. Policy settings reference. ICA policy settings. HDX features managed through the registry. Load management policy settings. Profile management policy settings. User personalization policy settings. Virtual Delivery Agent policy settings.

Virtual IP policy settings. Connector for Configuration Manager policy settings. Multi-type licensing. FAQ for licensing. Universal Windows Platform Apps. Connections and resources. Local Host Cache. Virtual IP and virtual loopback. Delivery Controllers. VDA registration. Use Search in Studio. User profiles. Citrix Insight Services. Citrix Scout. Configuration logging. Event logs. Advanced configuration. PIV smart card authentication. Network analysis.

Delegated Administration and Director. Secure Director deployment. Configure with Citrix Analytics for Performance. Site analytics. Alerts and notifications. Filters data. Historical trends. Troubleshoot deployments. User issues. Feature compatibility matrix. Data granularity and retention. Troubleshoot Director failure reasons. Third party notices. Document History. Aviso legal. Este texto foi traduzido automaticamente.

Este artigo foi traduzido automaticamente. The endpoint decodes and provides the multimedia locally, moving the Citrix Workspace app window back into the hosted Microsoft Teams app. Authentication and signaling occur natively on the Microsoft Teams-hosted app, just like the other Microsoft Teams services for example chat or collaboration. Citrix and Microsoft recommend the latest available version of Microsoft Teams and to keep it up to date. Unsupported Microsoft Teams desktop app versions show a blocking page to users and request to update the app.

We recommend that you follow the Microsoft Teams machine-wide installation guidelines. Also, avoid using the. All users can then uninstall Microsoft Teams if they have administrator credentials. Suppose you have Windows 10 dedicated persistent VDI environments. In this case, use the. We recommend that you install Microsoft Teams version 1. Version 1. For example, Breakout Rooms, pop out windows for meetings and chat, or meeting reactions.

For information, see Optimization for Microsoft Teams with Citrix App Layering in the list of features that managed through the registry. The following is an example of folders, desktop shortcuts, and registries created by installing Microsoft Teams machine-wide installer on a Windows Server bit VM:.

When using the. All the files are placed in AppData. The best practice recommendations are based on the use-case scenarios. Using Microsoft Teams with a non-persistent setup requires a profile caching manager for efficient Microsoft Teams runtime data synchronization.

With a profile caching manager, the appropriate user-specific information is cached during the user session. For example, the user-specific information includes, user data, profile, and settings. Synchronize the data in these two folders:. Exclude the files and directories from the Microsoft Teams caching folder as described in the Microsoft documentation. This action helps you to reduce the user caching size to further optimize your non-persistent setup.

In this scenario, the end user uses Microsoft Teams in one location at a time. In a common virtual desktop deployment, each user is assigned to one desktop, and Microsoft Teams is deployed in the virtual desktop as one application. We recommend enabling the Citrix Profile container and redirecting the per-user directories listed in Per-user installer into the container. List all the per-user directories into this configuration. For a complete list of verified endpoints, see Thin Clients.

For more information, see Prerequisites to install Citrix Workspace app. After the update is complete, restart the Session. Root permission is required. Citrix Viewer app requires access to macOS Security and Privacy preferences for screen sharing to work. If they try to share their screen, remote users will not be able to see the content. If another user shares his screen, this same user will not be able to see the shared content.

Banner still shows “VMware Optimized” and user is able to “receive” calls. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question 3. Report abuse. Details required :. Cancel Submit. Thanks for your understanding and have a nice day! Best Regards, Linda. How satisfied are you with this reply?